Privacy Policy

Nova Community Services is committed to protecting the privacy and confidentiality of the children, youth, and families we serve. We maintain the security of your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and applicable Florida statutes.

This policy applies to information collected through our website and in the course of providing behavioral and mental health services.

Website information: name, email, phone number, and any details you provide through our forms, appointment requests, or booking tool.

Clinical information: when you become a patient, we collect health and treatment information necessary to provide care, including assessments, history, and progress notes.

Technical information: cookies and anonymized analytics about how the website is used.

Protected Health Information is any individually identifiable health information related to your or your child's care. As a covered entity under HIPAA, Nova Community Services safeguards PHI and only uses or discloses it as permitted by law.

Our separate Notice of Privacy Practices describes in detail how PHI may be used and disclosed and your rights regarding it; it is available at our facility upon request.

We use your information to respond to inquiries, schedule and manage appointments, provide and coordinate treatment, process payment, carry out health care operations, and meet legal and regulatory obligations.

We may share information for treatment, payment, and health care operations, and with business associates who support our services under written agreements that require them to protect your information.

We may disclose information when required by law (for example, mandatory reporting, court orders, or public health requirements). We do not sell or rent your personal information or PHI, and we do not use it for marketing without your authorization.

You have the right to access and obtain a copy of your records, to request corrections, to request restrictions on certain uses and disclosures, to request confidential communications, to receive an accounting of disclosures, and to obtain a paper copy of our privacy notice.

You also have the right to file a complaint with us or with the U.S. Department of Health and Human Services without fear of retaliation.

Because many of our services are for minors, records are generally accessed and authorized by a parent or legal guardian, subject to the protections and exceptions provided under HIPAA and Florida law. Certain sensitive information may receive additional protection as required by applicable statutes.

If you contact us by phone, email, SMS, or WhatsApp, we use that information only to respond and coordinate care. These channels are not secure for Protected Health Information, so please do not share sensitive clinical details through them.

Our website uses essential cookies and may use analytics tools to understand usage and improve the site. Analytics data is anonymized and not linked to your health information. You can manage cookies through your browser settings.

We use trusted third-party tools for appointment scheduling and the patient portal. These providers process limited information under their own terms and privacy policies and, where applicable, business associate agreements.

We use administrative, physical, and technical safeguards to protect your information against unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we continuously work to protect your data.

We retain personal and health information for as long as necessary to provide care and to comply with legal, regulatory, and record-retention requirements under HIPAA and Florida law.

Our website is intended to be used by parents and guardians. We do not knowingly collect personal information directly from children through the website.

We may update this Privacy Policy periodically. Changes take effect when posted on this page with an updated effective date.

For questions about this Privacy Policy or to exercise your rights, contact our Privacy Officer at info@novacshealth.com or +1 786-732-2287.