Terms of Service

Nova Community Services provides behavioral and mental health support for children and youth, including assessments, counseling, individual and group therapy, applied behavior analysis, case management, and psychosocial rehabilitation.

This website offers general information about our services and an appointment-request tool. The content is for informational purposes only and is not a substitute for professional clinical advice, diagnosis, or treatment.

This website does not provide emergency or crisis services. If you or someone you know is experiencing a mental health emergency, is in danger, or is having thoughts of self-harm, call 911 immediately or contact the 988 Suicide & Crisis Lifeline (call or text 988).

Using this website, browsing its content, or submitting an appointment request does not create a clinician-patient relationship. A clinical relationship is established only after a formal intake process and a signed service agreement at our facility.

Many of our services are intended for minors. Any appointment or information request submitted on behalf of a minor must be made by a parent or legal guardian, who represents that they have the authority to consent to these Terms and to the requested services.

Appointment requests submitted through the website or our scheduling tool are requests only and are not confirmed until our team contacts you. We work by appointment to better organize schedules.

If you need to cancel or reschedule, please notify us in advance so we can offer the time to another family. Services, schedules, and availability may be subject to change.

We are committed to protecting your privacy and handle personal and health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Please review our Privacy Policy for details on how information is collected, used, and protected.

By providing your contact information, you consent to be contacted by phone, email, SMS, or WhatsApp regarding your appointments, requests, and our services. Please do not share sensitive clinical details through these channels, as they are not intended for protected health information.

The "Patient area" and the booking modal link to third-party platforms operated by independent providers. Your use of those platforms is governed by their own terms of service and privacy policies, which we encourage you to review.

This website uses essential cookies required for it to function and may use analytics tools to understand how the site is used and improve it. You can manage cookies through your browser settings. See our Cookie Policy for more information.

All content on this website, including text, graphics, the Nova Community Services name and logo, and design, is the property of Nova Community Services or its licensors and is protected by applicable laws. You may not reproduce, distribute, or use it without prior written permission.

This website may contain links to external sites that we do not control. We are not responsible for the content, policies, or practices of those sites, and including a link does not imply endorsement.

The website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Nova Community Services is not liable for any damages arising from your use of, or inability to use, the website or the information it contains.

We may update these Terms from time to time. Changes take effect when posted on this page, and your continued use of the website constitutes acceptance of the updated Terms.

If you have any questions about these Terms, contact us at info@novacshealth.com or +1 786-732-2287.